Why within 48 hours?

Our priority is to guarantee the utmost freshness and authenticity of the artisanal Sicilian products we offer. For this reason, every order is prepared and shipped within 48 hours, in order to preserve their flavor, fragrance, and original quality. In this way, our customers can enjoy an authentic taste experience that reflects the excellence of local products.

Are orders trackable?

Yes. After your order is shipped from our warehouse, you will receive a shipping confirmation email containing the link that will allow you to track its status.

Why don't we have all the products in stock?

Our products are artisanal and prepared in small batches, respecting the seasonality and traditions of Sicily. To always guarantee freshness, quality, and authenticity, we do not keep large quantities in stock: each product is available according to its natural production schedule. This way, we ensure that what you receive is always genuine, fresh, and true to the original.

Where is my product shipped from?

Our main warehouse is located in Syracuse, Sicily (Italy).

I have not received my order. What should I do?

If your order has not arrived within the expected time, we recommend that you:

- Check the shipping confirmation email: you will find the link to track the package.

- Check with the courier: using the tracking number you received.

- Contact us directly: by email at info@nonna-aretusa.it, providing your order number. Our customer service team will assist you immediately in resolving the issue.

Your satisfaction is our priority, and we will do our best to ensure a fast and secure delivery.

Other Important Information

Our artisanal products, often delicate and precious, are carefully packaged with protective materials to withstand transportation.