1. Introduction

1.1 General

1.1.1. These Terms and Conditions govern the use of the website www.nonna-aretusa.it and regulate the way Nonna Aretusa provides and sells its typical Sicilian artisanal food products. By using the Site or purchasing our products, you fully accept these terms and conditions.

1.1.2. We invite you to carefully read these Terms and Conditions before using the Site or placing an order. If you do not accept them, we invite you not to use the Site.

1.1.3. You will be required to accept these Terms and Conditions before completing an order. Without acceptance, it will not be possible to proceed with the purchase.

1.2 Information About Us

The Site is managed by NONNA ARETUSA DI MARCO GIANRUSCA & C. S.A.S., with registered office in Syracuse, registered with the Chamber of Commerce of Syracuse, P.IVA 02168280895. For any information or requests, you can contact us by email at: info@nonna-aretusa.it or by telephone at +39 33926941985.

1.3 Definitions

“Customer”: the user who purchases through the Site.

“Products”: typical Sicilian food products sold through the Site.

“Order”: the purchase request submitted by the Customer to Nonna Aretusa through the Site.

2. Use of the Site 2.1.

Access to the Site is permitted on a temporary basis. We reserve the right to suspend or modify the services without prior notice.

2.2. The Site may only be used for lawful purposes and in compliance with applicable regulations. It is prohibited to alter, damage, or interfere with the operation of the Site, introduce viruses, malware, or unauthorized content, or use the Site for fraudulent or unauthorized commercial purposes.

3. Sale and Purchase of Products

3.1 Customer Status

By placing an order, you declare that you are at least 18 years old and legally capable of entering into binding contracts.

3.2 Conclusion of the Contract

3.2.1. The submission of an Order constitutes a purchase proposal.

3.3 Right of Withdrawal

In accordance with the Consumer Code (Legislative Decree No. 206/2005), the right of withdrawal may be exercised within 14 days of receiving the Products, and allows the consumer to return perishable goods, customized products, or clearly personalized products (Article 59, letters d and e of the Consumer Code).

3.4 Return Procedure

If withdrawal is permitted (for example, for Products that are not perishable), you must notify us by email at info@nonna-aretusa.it, return the Product intact and unopened within 14 days, and bear the return shipping costs. Refunds will be issued after receiving the returned Product and verifying its condition.

3.5 Damaged or Incorrect Products

If the Products arrive damaged or do not correspond to the Order, the Customer must notify us within 48 hours of delivery, attaching photographs of the package and its contents. In such cases, we will arrange for a replacement or refund at no additional cost.

3.6 Prices and Payments

All prices are expressed in Euros and include VAT. Shipping costs are calculated at the time of the Order. Major electronic payment methods are accepted, including credit/debit cards, PayPal, etc.

3.7 Delivery

We ship throughout Italy within the timeframes indicated in the order confirmation. Food products are carefully packaged and secured, such as Fragile items. The risk of loss or damage passes to the Customer at the time of delivery.

4. Refund Policy

Refunds (for example, for non-perishable Products) are issued within 14 days of receipt and verification of the returned goods. In the event of defects, damage, or an error attributable to Nonna Aretusa, the refund will also include the shipping costs.

5. Liability

Nonna Aretusa cannot be held responsible for delays or failure to deliver caused by force majeure (strikes, natural events, transport problems, etc.), improper use of the purchased Products, or similar circumstances. However, it remains liable for damage caused by defects in the Product or for damage caused to individuals as a result of Product defects.

6. Applicable Law and Jurisdiction

These Terms are governed by Italian law. For any dispute concerning the interpretation and/or execution of the contract, the competent jurisdiction shall be the Consumer Court/competent court according to the Customer's place of residence or domicile..

7. Changes to the Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will take effect from the date they are published on the Site.

Shipping and Returns

1. Why within 48 hours?

Our priority is to guarantee the maximum freshness and authenticity of our artisanal Sicilian products. For this reason, every order is prepared and shipped within 48 hours, in order to preserve its original flavors, aromas, and quality. In this way, our customers receive an excellent product that fully reflects the quality of our production.

2. Are orders trackable?

Yes. Once your order has been shipped from our warehouse, you will receive a shipping confirmation email containing a link that will allow you to track your shipment.

3. Why aren't all products kept in stock?

Our products are artisanal and prepared in small batches, respecting seasonality and Sicilian traditions. To always guarantee freshness, quality, and authenticity, we do not keep large quantities in stock: each article is available in the quantities required for production. In this way, we ensure that what you receive is always fresh, genuine, and produced at its source.

4. Where is my product shipped from?

Our main warehouse is located in Syracuse, Sicily (Italy).

5. I have not received my order. What should I do?

If your order has not arrived within the expected timeframe, we recommend that you:

- Check the shipping confirmation email: you will find the link to track your package.

- Contact the courier: using the tracking number you received.

- Contact us directly: at info@nonna-aretusa.it, providing your order number. Our customer service team will assist you immediately in resolving the issue.

Your satisfaction is our priority, and we will do everything possible to ensure fast and secure delivery.

6. Other important information

Our artisanal products, which are often delicate and valuable, are carefully packaged using protective materials to withstand transportation.

7. Returns and Refunds

In accordance with the Italian Consumer Code (Legislative Decree No. 206/2005, Articles 52 et seq.), customers have the right to withdraw from a purchase within 14 working days of receiving the goods, except for the exceptions provided by law.

7.1 Products excluded from the right of withdrawal: For reasons of hygiene and health protection, the right of withdrawal does not apply to food products that are perishable or subject to rapid expiration, or to products that have been opened after delivery.

7.2 How to make a return: If your order is eligible for the right of withdrawal, you may notify us of your intention to return it within 14 days of receiving the goods by sending an email to info@nonna-aretusa.it. The product must be returned intact, unopened, and properly packaged. Return shipping costs are borne by the customer, except in cases of error or defect attributable to us.

7.3 Refunds: Once we have received and verified the product, we will issue the refund within 14 days, using the same payment method used for the original order.

7.4 Damaged or incorrect products: If the package arrives damaged or contains incorrect products, please contact us immediately. We will arrange for a replacement or refund at no additional cost.

Secure Payments

At Nonna Aretusa, all payments are processed securely, reliably, and in compliance with international data protection standards. Protecting your financial information is our priority.

1. Accepted Payment Methods

We currently accept the following payment methods:

2. Data Security

Your card details and sensitive information are never stored on our servers. All transactions take place through encrypted and secure channels, ensuring maximum protection against unauthorized access or fraud.

3. Authentication and Fraud Protection

To ensure maximum security, we use advanced authentication systems provided by payment circuits and PayPal. In the event of suspicious transactions, the transaction may be temporarily blocked and we may contact the Customer to confirm the purchase in order to prevent fraud.

4. Security and Peace of Mind

When using PayPal, MasterCard, or Visa, the Customer benefits from additional protection provided by the respective payment service providers, including the possibility of disputing unauthorized transactions. In the event of payment-related problems, our Customer Service is available to assist you and resolve any issues.

Cookie Policy

Nonna Aretusa uses cookies and other technologies to ensure the proper functioning of the Site and to improve your browsing experience. The purpose of this Cookie Policy (hereinafter referred to as the “Policy”) is to inform you about these technologies, the information that is installed on your device, how we use it, and how it can be managed. This Policy must be read together with our Privacy Policy, which contains the information required regarding the processing of your personal data, including data that may be collected through cookies. The content of this Policy may be subject to periodic changes.

1. What are cookies?

A cookie is a small text file, usually consisting of letters and numbers, which is transferred to and stored for a certain period of time on the user's device (a computer, tablet, smartphone, or any other mobile device) when accessing a website. For example, some cookies uniquely identify a device, distinguishing it from another. The general category of “cookies” also includes other similar technologies used to collect information from the user's device, such as pixel tags, web beacons, or social network plug-ins. Pixel tags and web beacons may also be used in the direct marketing emails we send. These pixels track the delivery and opening of our emails and clicks on links contained in emails. No information is stored on your device; instead, the information is incorporated into invisible elements on the Site's pages.

2. Why do we use cookies?

• Strictly necessary: ensure the operation of the Site and essential services (login, shopping cart, language, etc.).
• Analytics: allow us to collect anonymous data about how the Site is used in order to improve its performance and content.
• Marketing and profiling: track browsing activity to provide personalized content and offers.
• Social networks: enable integration and social media functions through plug-ins.

3. Types and details of cookies

3.1 First-party cookies

3.2 Third-Party Cookies

4. Cookie Management

5. Access to Information

Only authorized Nonna Aretusa personnel can access first-party cookies. Third-party cookies are managed by their respective providers in accordance with their privacy policies.

6. User Rights

You may access, rectify, delete, restrict, or object to the processing of data collected through cookies. Contact: info@nonna-aretusa.it.

7. Updates to This Policy

This Policy may be updated periodically. Always check the latest version on our website, which will include the date of the most recent update.

Legal Notice:
Nonna Aretusa is committed to protecting your privacy and complying with the applicable regulations regarding the protection of personal data.

Privacy Policy

Nonna Aretusa is committed to protecting the Personal Data of its customers. Respecting privacy is essential to providing a reliable and secure service.

1. Introduction

Nonna Aretusa is the "Data Controller" of its customers' Personal Data. This means that we decide how to collect, process, and store personal data, in compliance with GDPR regulations. The purpose of this policy is to explain clearly:

• What data we collect
• How we use it
• Who we share it with
• Your rights and how to exercise them

2. Key Definitions

• Personal Data: information that allows you to be identified, such as name, email, telephone number, and payment details.
• Processing: any operation performed on your data, from collection to deletion.
• Recipients: the person or company that receives the data (e.g., suppliers, authorities, etc.).
• Purposes: the reasons why we collect and use the data.
• Data Controller: the person who decides the purposes and means of processing.
• Data Processor: the person who processes data on behalf of the Data Controller.
• Affiliates and Brands: companies and brands associated with Nonna Aretusa.
• GDPR: EU Regulation 2016/679 on data protection.

3. Collection of Personal Data

We collect data through:

• Directly from you: account registration, orders, contests, requests, and customer support.
• Automated systems: cookies and online tracking tools.
• In-store visits: purchases, eye examinations, video surveillance for security and fraud prevention.
• Social network: connections or sharing through plugins.
• Other sources: data providers, marketing, fraud prevention, or analytics.

4. Categories of Data Processed

5. Purposes and Legal Bases for Processing

6. Processing of Sensitive Data

Data relating to health and criminal records are processed only:

• When consent is given
• With appropriate security measures
• With explicit consent

If you do not provide consent, some services will not be available.

7. Data Sharing

Data may be shared with:

• Affiliates and Brands of Nonna Aretusa
• Service providers (marketing, IT, accounting, legal) as Data Processors
• Authorities or judicial bodies as required by law
• Third parties in the event of mergers, sales, or acquisitions

Data may also be transferred outside your country, with appropriate GDPR safeguards.

8. Secure Payments

Online and in-store payments are processed through secure PayPal platforms and MasterCard networks. All payment data is encrypted using SSL protocols and managed only by certified providers.

9. Data Retention

Data is retained for the time necessary for the purposes indicated, up to a maximum of 10 years unless otherwise required by law. Some data may be anonymized for statistical analysis.

10. Data Security

We adopt technical and organizational measures to prevent unauthorized access, loss, alteration, or accidental disclosure. Only authorized personnel may access the data, in accordance with strict confidentiality rules.

11. User Rights

You can:

• Access, rectify, or delete your data
• Restrict or object to processing
• Withdraw your consent
• Request data portability
• File a complaint with the Privacy Guarantor

To exercise your rights, write to: info@nonna-aretusa.it

12. Contact

Data Controller: Marco Giansiracusa
Data Protection Officer: info@nonna-aretusa.it

13. Updates

This policy may be updated periodically. The latest version will always be available on the website with the date of the latest update.