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A perfect combination of character and sweetness, where the bold flavor of horse meat meets the extra red onion jam...
Privacy Policy
Nonna Aretusa is committed to protecting the Personal Data of its customers. Respecting privacy is essential to providing a reliable and secure service.
1. Introduction
Nonna Aretusa is the "Data Controller" of your Personal Data. This means that we decide how to collect, process, and store personal data, always in compliance with GDPR regulations. The purpose of this policy is to explain clearly:
- What data we collect
- How we use it
- Who we share it with
- - Your rights and how to exercise them
2. Key Definitions
- Personal Data: information that allows you to be identified, such as name, email, telephone number, and payment details.
- Processing: any operation performed on your data, from collection to deletion.
- Recipients: the person or company that receives the data (e.g., suppliers, authorities, etc.).
- Purposes: the reasons why we collect and use the data.
- Data Controller: the person who decides the purposes and means of processing.
- Data Processor: the person who processes data on behalf of the Data Controller.
- Affiliates and Brands: companies and brands associated with Nonna Aretusa.
- GDPR: EU Regulation 2016/679 on data protection.
3. Collection of Personal Data
We collect data through:
- Directly from you: account registration, orders, contests, requests, and customer assistance.
- Automated systems: cookies and online tracking tools.
- In-store visits: purchases, eye examinations, video surveillance for security and fraud prevention.
- Social networks: connections or sharing through plugins.
- Other sources: data providers, marketing, fraud prevention, or analytics.
4. Categories of Data Processed
| Category | Types of Data |
|---|---|
| Identification Data | Name, surname, email, address, telephone number, date of birth, gender. |
| Payment Information | PayPal data, MasterCard details, order details and purchased products. Payments are always secure through SSL protocols. |
| Profile and Commercial Data | Account, password, preferences, purchases, invoices, feedback, interests. |
| Marketing and Communication Data | Preferences regarding commercial communications and contact methods. |
| Device Information | IP address, browser, language, operating system, login, approximate location. |
| Browsing Data | Interactions with websites, emails, advertising, and usage statistics. |
5. Purposes and Legal Bases for Processing
| Purposes | Details | Legal Basis |
|---|---|---|
| Order and Payment Management | Purchase of products online or in-store, management of invoices and warranties. | Performance of the Contract |
| After-Sales Services | Customer assistance, returns, warranties, and support. | Performance of the Contract |
| User Account | Registration, management, and access to online services. | Performance of the Contract |
| Marketing Communications | Promotions, newsletters, and personalized offers. | Consent |
| Eye Examinations | Eye examinations, prescriptions, optical fittings. | Consent |
| Fraud Prevention | Payment verification, fraud protection, and prevention of unlawful activities. | Legitimate Interest |
| Statistical Analysis | Evaluation of website, product, and marketing campaign performance. | Consent / Legitimate Interest |
6. Processing of Sensitive Data
Data relating to health and criminal records are processed only:
- When consent is given
- With appropriate security measures
- With explicit consent
If you do not provide consent, some services will not be available.
7. Data Sharing
Data may be shared with:
- Affiliates and Brands of Nonna Aretusa
- Service providers (marketing, IT, accounting, legal) as Data Processors
- Authorities or judicial bodies as required by law
- - Third parties in the event of mergers, sales, or acquisitions
Data may also be transferred outside your country, with appropriate GDPR safeguards.
8. Secure Payments
Online and in-store payments are processed through secure PayPal platforms and MasterCard networks. All payment data is encrypted using SSL protocols and managed only by certified providers.
9. Data Retention
Data is retained for the time necessary for the purposes indicated, up to a maximum of 10 years unless otherwise required by law. Some data may be anonymized for statistical analysis.
10. Data Security
We adopt technical and organizational measures to prevent unauthorized access, loss, alteration, or accidental disclosure. Only authorized personnel may access the data, in accordance with strict confidentiality rules.
11. User Rights
You can:
- Access, rectify, or delete your data
- Restrict or object to processing
- Withdraw your consent
- Request data portability
- - File a complaint with the Privacy Guarantor
To exercise your rights, write to: info@nonna-aretusa.it
12. Contact
Data Controller: Marco Giansiracusa
Data Protection Officer: info@nonna-aretusa.it
13. Updates
This policy may be updated periodically. The latest version will always be available on the website with the date of the latest update.